The problem it solves
Scattered messages, late replies, sales walking away.
Scattered channels
Every channel is an island
WhatsApp, Instagram, email: each checked by someone different — or all through the owner's phone.
Messages fall through the cracks
With that many fronts, something always goes unanswered.
Zero history
Nobody knows what was promised to whom, or where.
What gets lost
Late replies
The client who wrote and got silence already bought from your competitor.
The number lives on one phone
The business line walks out with whoever carries it.
No service data
How many messages, from where, who answered: nobody knows.
An unanswered message isn't a pending task. It's a sale that walked.
What a Horaizon omnichannel system includes
Built to fit your operation
Your channels, your teams, and your real service flows.
A unified inbox
Every channel — WhatsApp, Instagram, Facebook, email, text, web chat — on one screen.
Full history per client
No matter which channel they write on, you see the entire prior conversation.
Team-based service
Multiple users working at once, with conversation assignment and visibility into who's answering what.
AI agents inside your channels
Add one or several agents with different roles — seller, receptionist, appointment-setter — working the conversations alongside your team, around the clock.
Mass, segmented sends
Campaigns and announcements by WhatsApp and email, filtered by whatever criteria you need.
Quick replies and templates
For the questions that always come up.
CRM connection
Every conversation feeds the client's profile automatically.
Service metrics
Response times, volume by channel, conversations per agent.
How much does it cost?
Depending on integrated channels and message volume. Some channels, like mass WhatsApp, carry variable per-message costs that are disclosed transparently from the start. No upfront development cost, no minimum commitment.
How long does implementation take?
Includes connecting your channels and training the team.
WhatsApp, Instagram, Facebook Messenger, email, text (SMS), Telegram, TikTok, and your website's chat, among others. We integrate the channels where your clients actually are.
Yes — that's one of the biggest changes: the company's number stops living on one phone. The whole team works from the platform, every conversation has an owner, and management sees everything.
Yes — segmented: by client type, by history, by whatever criteria you define. We've implemented it for organizations that need to reach hundreds of families or clients at once, on the channel each one actually reads, with delivery verification.
Yes — and not just one: you can deploy multiple agents with different jobs: a seller that qualifies leads and pushes the sale, a receptionist that answers questions, a scheduler that fills the calendar. They work 24/7 inside the same channels, alongside your human team, and every conversation gets logged the same way. The omnichannel system is the foundation our AI Sales Agent runs on — you can start with just the channels and add agents later.
At the industry's highest level: every tool and methodology we use carries the most demanding security certifications — ISO 27001, SOC 2 — with data encryption in transit and at rest, secure authentication (SSO), role-based access control, and a full trace of who handled which conversation. And the data is yours — one hundred percent, always.
Who we've built it for
For schools communicating with hundreds of families, high-volume customer service operations, and practically any company where messaging is a sales channel. Explore our solutions by industry.
How it gets built
We follow our 6-step methodology: we understand your company and your problem, design the ideal solution, choose the tools, build and implement — at no cost to you — and stay with you through ongoing support. See the full methodology.
Other solution types
Let's start with a conversation
Tell us where your clients message you today and who answers. On a free, no-strings video call, we'll tell you exactly what we'd build and what it would cost per month.